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The City of Asheville's Public Works Department is seeking to fill a full-time Solid Waste Operations Manager in the Sanitation Division. The Solid Waste Operations Manager is responsible for managing the day to day operations of the Sanitation Division in support of the City’s integrated solid waste management program. The Operations Manager plans and coordinates operational activities to ensure that waste management services are provided in an efficient, safe, effective, and sustainable manner for the Asheville community and plays a key role in developing and implementing continuous improvement initiatives. This position directly supervises 6 employees, and oversees a workforce of 34 employees. This position reports directly to the Solid Waste Manager. Major operational areas include trash collection, yard waste collection, and code enforcement.
This position generally works 37.5 hours Monday through Thursday from 7 a.m. - 5:30 p.m. However, this position must also be available to work Fridays, evenings, weekends, holidays, during storms, during emergency situations, and during special events as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Plans, organizes, directs, and reviews the work of supervisory staff engaged in day-to-day operational activities in assigned areas of responsibility, including routine collection of trash, yard waste, scrap metal, and bulky items; cart delivery and maintenance; code enforcement; and coordination of staff, equipment, and materials for City-sponsored events.
Provides managerial oversight and direct supervision of the Area Supervisors/Code Enforcement Officers to ensure collection and disposal services are efficient, safe, sustainable, reliable, and cost effective; and manages inventory, equipment, supplies, and assets to maximize efficient and timely waste collection within the City of Asheville.
Monitors operational performance and makes recommendations for system improvements with special emphasis in the areas of route analysis and optimization, productivity and cross-training, and safety. Researches, develops, and implements operational innovations.
Develops and implements the safety program, including but not limited to development of procedures, training programs and documentation processes, accident and injury review, and implementation of technology as required to ensure the highest level of safety for our residents and employees. d
Assists in planning, developing, and managing the Sanitation division annual budget. Monitors expenditures against budget and ensures program budget objectives are being met. Provides data and prepares reports with justifications and recommendations for project priorities and acquisition of equipment, and estimates funds needed for staffing, equipment, materials and supplies.
Acts as vehicle coordinator for the Sanitation Division, including ensuring equipment is maintained, serviced, and inspected at the desired intervals and providing recommendations regarding equipment needs and replacement, including preparation and review of equipment specifications. Establishes maintenance standards for equipment, supplies, and services.
Communicates with City personnel, regulatory agencies, internal & external organizations, and residents in an effort to provide excellent customer service, maintain good working relations, increase productivity, and expedite resolutions and solve problems.
Recommends and participates in personnel management and decisions, including hiring, coaching, performance evaluations, promotions, and disciplinary actions.
Responds orally and in writing to sensitive inquiries and complaints from both internal and external sources. Meets with customers to evaluate and resolve service issues.
Oversees data collection and prepares reports related to department activities and operations.
Interprets and enforces City policies, procedures, and ordinances.
Facilitates staff meetings and collaborates with staff to identify and resolve problems.
Assists with snow removal operations and other weather related emergencies before, during, and after weather events in coordination with other Public Works divisions.
Performs the duties of the Solid Waste Manager in his or her absence as needed.
Other duties as required.
REQUIRED EDUCATION AND EXPERIENCE:
Associate's degree in solid waste management, business management, project management, sustainability or related field (Bachelor’s degree preferred), with a minimum of three (3) years of operational experience, three (3) years of operational experience to include planning and implementation of mission critical activities and continuous improvement processes, three (3) years of supervisory experience, and at least three (3) years budget management experience.
A High School Diploma or GED with a minimum of eight (8) years of operational management experience with at least three (3) years of supervisory experience, three (3) years of operational experience to include planning and implementation of mission critical activities and continuous improvement processes and at least three (3) years budget management experience.
Understanding of integrated solid waste management or sustainable materials management principles
Proficiency in using computer software applications to record, analyze, report and share information
Experience with GIS and asset management (preferred)
Required Licenses and Certifications:
A Commercial Driver’s License (Class B), or ability to obtain within 180 days of hire
OSHA safety training (10 hour certification), or ability to obtain within 180 days of hire
KNOWLEDGE, SKILLS, ABILITIES AND WORKING CONDITIONS:
Comprehensive understanding of the field and application of advanced principles, techniques and theory.
Ability to process and use complicated workplace data and graphics; summarize, compare and identify trends between and among detailed forms, tables, graphs, diagrams, maps, etc.
Ability to conduct comprehensive research on organizational policies and procedures, best practices and innovative techniques.
Ability to compile data into a technical report and share with a direct supervisor or department director.
Ability to think creatively for the primary purpose of increasing efficiency and effectiveness.
Ability to communicate effectively in spoken and written form.
Ability to research program documents and narrative materials, and develop reports from information gathered.
Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
Ability to develop and maintain effective working relationships as required by work assignments.
Ability to work independently with limited supervision.
Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
Ability to bring resources together to resolve a problem or provide a solution.
Ability to effectively communicate and work cooperatively with City departments and divisions, regulatory agencies, and the local community.