Attention Job Seekers: Please read each jobs application instructions carefully. Applying through this site does not necessarily complete
all the requirements to be considered for a job. Some employers require applications/resumes to be submitted via their own web sites.
The City of Raleigh Solid Waste Services Department provides high quality waste management solutions to the Raleigh community through residential curbside solid waste collection; curbside residential and multi-family recycling; curbside yard waste collection; operation of a yard waste processing center; maintenance and monitoring of a closed landfill, and necessary specialized and supporting services. The department works proactively to reduce waste and to increase recycling in Raleigh, while demonstrating a commitment to sustainability in all areas of its operations. Our GIS and Route management functions are essential for efficient service delivery and intersect with our operation on a daily basis. The Route Analyst will play a key role in assisting the department in route balancing, implementing a Route Management System, and ensuring the efficient and effective daily operation of the department.
The Solid Waste Service (SWS) Information Technology (IT) Division oversees all GIS and Solid Waste related technology functions within the SWS department. The Senior Route Analyst supports the SWS IT Division by providing frequent and specialized route auditing to maintain balance and efficiency and accommodate the rapid growth rate of the City's population. In addition, this position supports several citywide waste initiatives and service enhancements that require an increased level of GIS and technology systems support. The Senior Route Analyst works collaboratively with Operations to provide routine route optimizations, support route changes, manage routes within a route management system, develop routes needed for special projects, service delays and monitor route efficiency.
Develops specialized routes based on service enhancements, service changes, changes in traffic patterns due to road obstructions and weather events, safety concerns etc.
Provides overall administration of a large RMS computer system and provides daily operational support.
Assists in the evaluation, selection and implementation of software solutions; performs workflow analysis and defines business requirements; researches, implements and tests solutions; maintains routing/mapping within the system.
Researches and analyzes maps, routes, route metrics and data, etc. in support of project initiatives, data-driven decision making, route efficiency, etc. Prepares, updates and maintains technical documentation, files and records; manages and maintains databases and related information tracking.
Monitors system/operational performance measures; researches and evaluates processes; identifies system requirements and related costs. Provides consultation and subject matter expertise in support of projects and solutions; researches and develops mapping products and reports; provides analysis.
Assists with the planning, installation, configuration, and maintenance of various technology systems and related equipment; evaluates hardware and software compatibility; establishes priorities; performs testing; monitors and maintains system security and integrity.
Provides on-site and/or remote technical support; researches, troubleshoots and identifies complex technical issues and root causes; analyzes issues and processes; details findings; resolves issues; provides technical instruction and training to users; provides resource materials for reference and operational support.
Serves on project planning teams and steering committees; provides support of technology projects and related tasks including scope definition, resource allocation, scheduling, budgeting and monitoring deliverables.
Performs other duties of a similar nature and level as assigned.
Education and Experience Associate's Degree in computer science, information technology or directly related field and four years of related technology support experience OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
The City of Raleigh Solid Waste Services Department provides residential curbside collection of garbage, recycle, yard waste and a variety of specialized services. The Department works proactively to reduce waste and to increase recycling in Raleigh, while demonstrating a commitment to sustainability in all areas of the operations.